Dashboard
Recent tickets
Recent staff actions
Real-time updates
Live updates for tickets, appeals, crashes, changelog, and maintenance.
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Checks recent Steam reviews for this game.
Analytics
Auto-generated player-facing service status for the selected game.
Open or refresh the status page.
Export support reports with tickets, closures, crashes, appeals, and satisfaction scores.
Only the owner role can reset public game status or clear crash reports.
Monthly average ticket rating and response count.
Global announcement
Show messages to all players or a targeted group. These are separate from per-player server messages.
Maintenance mode
Release rollout controls
Roll out a release to a percentage of players. Unity receives this in profile extras.
Changelog manager
Load a player profile first, then open this tab.
Tickets, staff replies, player replies, appeals, crash reports, satisfaction ratings, server messages, and audit communication for the selected player.
Select a player first.
Circuit Racers Supporter Edition credit-name submissions. Support staff can edit, remove, ban, or email users from here.
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Needs attention
Stats / uptime
Staff activity heatmap
Recent audit activity grouped by staff member and day.
Quick actions
Player directory
Search, filter, and open player profiles. Lists show 10 players per page and include Steam profile pictures when Steam Web API access is configured.
Create / load profile
Staff notes
Only the owner staff role can tick/untick this. Once marked, non-owner staff can view this profile but cannot save changes to it.
Game access
Revoke or restore this player's access independently of any server message. Revoked players will be blocked by the Unity bootstrap and their client saves are rejected by the backend.
Server message
Send a message without revoking access, or revoke access without sending a message. These controls are independent.
Appeals from revoked or locked players.
Player support / risk score
Calculated from tickets, revokes, flags, crashes, and recent support history.
Score
Shop settings
Cosmetics inventory
Level toast messages
Controls the in-game popup shown when levels are unlocked or locked by the profile sync. The once-only option prevents the same level/state popup appearing again when the level menu refreshes.
Tickets are submitted from the in-game Report a Bug button. Players can only access the locked ticket form, not the staff admin panel.
Selected ticket
Select a ticket from the list.
Saved reply templates
Duplicate ticket detector
Find possible duplicate tickets by title, SteamID, category, and description keywords.
Automatic Unity crash reports and log tails.
Per-game rules staff should follow when handling tickets and escalations.
View public staff profile cards, roles, bios, and assigned ticket counts. Use your profile chip in the top bar to edit your own profile.
My staff profile
Profile settings
These display preferences are saved to your staff profile, so they follow you across browsers/devices after login.
Tickets assigned to me
Tickets assigned to your staff username will appear here.
Settings moved
Settings are now in the central control centre and are no longer part of each game panel. Use the Home button to return to the hub and open Control centre settings.
Create staff user
Create reusable onboarding templates for new staff. Applying a template fills the Create Staff User form.